Returns (when purchasing from us you agree to the terms below)
We do not offer returns or exchanges on any items purchased using a promo code, all promotional sales are final sale. (Please read below for a list of items we do not offer returns or exchanges on)
We do not offer refunds under any circumstances. You can only return items for store credit. (Please do not under any circumstances return an item without getting a return approval first) All returns sent back without approval will not be honored and you will be responsible for the shipping costs in order to send the item back to you.
If you receive a defective item, the item must be returned to us in order to exchange it (must be exchanged for the same exact item).
HOW TO EXCHANGE YOUR ITEM:
- Contact us at firstname.lastname@example.org with the following
- Full name:
- Order number:
- Reason for exchange:
- The item you would like to exchange:
- I agree to the Style Wearhouse return policy and understand a 15% restocking fee will be deducted from my store credit for the exchanged item.
Once we receive your email we will provide you with our return address. Once you have shipped your item back to us please email us with the tracking number of your shipment. We are not responsible for packages that may be lost in transit, so sorry babes! This is rare, but it can sometimes happen. However, providing us with a tracking number can help us to resolve the issue for you.
Once we receive your item and your exchange is approved we will issue you a store credit in the form of a discount code that is entered at checkout.
At the moment you are unable to use store credit in conjunction with other promo codes.
TERMS & CONDITIONS:
Once we receive your returned product we will notify you of the approval or rejection of your exchange. PLEASE do not send back products that were worn. If your exchange is rejected due to signs of wear you will be responsible for the shipping costs entailed in order to send the items back to you.
Once your exchange is approved, we will than issue you a store credit minus the cost of our restocking fee. At this time we can only issue store credit for exchanges and returns. No exceptions.
Please note that all shipping charges are non-refundable and will not count toward your store credit.
Orders that were shipped free: Orders that were shipped free will have shipping charges deducted from their online credit in addition to our restocking fee if you need to exchange the item.
Exchanges only, no refunds
Please contact us within 3 days after receiving the item and and return to us within 10 days of the delivery date for exchange. When you send back the item please make sure you provide us with the tracking number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We also charge a 15% restocking fee for all exchanges.
Orders that were shipped free: Orders that were shipped free will also be charged a shipping fee in addition to our 15% restocking fee.
Our policy lasts 10 days from receipt of your order. If 10 days have gone by since you've received your package, unfortunately we can’t offer you an exchange. This is determined by the delivery date obtained by your orders tracking number.
To be eligible for an exchange, your item must be un-used and in the same condition that you received it. It must also be in the original packaging.
We do not offer exchanges on:
-Items purchased using a discount code
-Any item not in its original condition
-Damaged or worn items (Items must be free of any odors and have original tags attached)
-Any item that is returned more than 10 days after delivery
-Swimwear due to hygienic reasons. All swimwear items are final sale.
-Jewelry is final sale
-Shape-wear is final sale
-Makeup & tools are final sale
-Accessories are final sale
All promotional sales are FINAL SALE. All mark down items are final sale. All Bodysuits, Swimwear, Intimates, Jewelry, Bodychains, Belts, Purses, Hats, Sunglasses, Tights, Socks, and Sale items may not be returned. No exceptions.
We do not offer returns or exchanges on sale items.
Sale items are Final Sale
-We do not offer refunds due to mail carrier delays. Our shipping times are only estimates. If you are unable to track your package please contact us and we will resolve the issue for you. Although it is rare, mail carrier delays do sometimes occur, please understand that we are not at fault for these delays.
Exchanges (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and we will exchange your item within a certain amount of days. Please do not send back items that are used, we will not offer exchanges on items that are not in new condition & you will be responsible for shipping costs.
We replace items if they are defective or damaged. We will only exchange damaged items for the same exact item purchased. If you need to exchange it for the same item, send us an email at email@example.com for further instructions.
*If you receive a damaged item you MUST contact us within 48 hours of delivery of the item*
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*BUYER MISTAKE EXCHANGES ARE SUBJECT TO A 20% RESTOCKING FEE*
Orders cannot be canceled after 2 hours of when they are placed. Once an order is placed we cannot alter or add onto the order. WE CHARGE A CANCELLATION FEE OF $2.99 FOR ALL ORDERS IF YOU REQUEST AN ORDER CANCELLATION.
Style Wearhouse is not responsible for lost or stolen packages that state delivered inside a mailbox of the shipping address the customer inputs at checkout. Double check that you input the correct information for shipping purposes. Please keep in mind we ship to where you, the customer inputs at checkout.
All merchandise is inspected thoroughly before shipping. We cannot take fault on damaged items after they are worn. You must notify us within 48 hours of receiving your package if there are any manufacture defects or an item is broken.
Zippers are tested before fulfilling an order to reassure they are working properly. We cannot take fault if a zipper is forced broken while trying on. We're also not liable for stress tears on the seam of an item if being forced on or fitting too snug.
Orders that were shipped free: Orders that were shipped free will have shipping charges deducted from their online credit if you need to return the item.
Customer pays for shipping both ways if an item has to be returned. If your package is returned back to us as undeliverable we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery. If it has exceeded the total days we allow for a return we cannot issue credit or in any case cancel the order. We as merchants are not liable for an undelivered package due to incorrect shipping address or being left unclaimed at the post office. We are not responsible for items shipped to a wrong address, please keep in mind we ship to where you, the customer inputs at checkout.